Need some help?
You're in the right place. Below you will find FAQs, video guides on how to make the most of our products, and a support email address for anything that's not covered. Email support@quivervision.com.
Will Quiver work on my device?
Quiver requires a backward-facing camera and iOS 13 or later on iOS. On Android, Quiver requires a backward-facing camera and Android 8.0 Oreo (API Level 26) or later. On some devices, enable all listed permissions for Quiver under Settings, Apps, Quiver, Permissions. Quiver does not work on some Android devices such as Motorola Moto, Realme C2, Oppo F11, and ZTE Blade 20 Smart. We are working on a solution to this problem.
What is a "seat" in Quiver Education Subscription?
The number of seats in your subscription represents the maximum number of students that can be using the subscription at any given time. For example, a 10-seat plan allows up to 10 students at once; a 75-seat plan allows up to 75 students at once. If you want students to take Quiver content home to use with their families, ensure each student has their own seat so they can always use the subscription at home or at school.
Why is the app asking me to buy a page pack that I've already purchased?
This may happen if you uninstalled and reinstalled the app, purchased a new device not registered to your Google Play or Apple account, or opened Quiver on a device registered to someone else's Google Play or Apple account. To restore purchases, log into the same Apple App Store or Google Play account used for the original purchase, reinstall and open Quiver, then go to the Library and tap Restore Purchases. Apple and Google Play do not allow duplicate purchases of the same in-app content; you will not be charged if you attempt to purchase again.
I've colored in a page, but the animation won't appear.
Make sure the page is lying flat in a well-lit area and the entire page is visible on screen. If a page is colored too darkly, the app may not recognize the image; avoid heavy markers and use colored pencils for best results. Leaving part of the image uncolored can help recognition. Try scanning a fresh, uncolored page. If the animation still does not appear, something is wrong.
My internet is connected but Quiver still shows Internet connection Error.
The app has been unable to connect to our servers to download the page information and 3D content it requires. Work, school, or business internet connections often use firewalls that block sites not specifically allowed, including Quiver servers. Try your home internet or a 4G/5G connection; if that works, the issue is likely your network configuration. See the next FAQ for instructions on adding Quiver servers to your firewall safe-site list.
Firewall error and unable to download content from Quiver Servers.
Ask your IT or network team to allow HTTPS access on port 443 to api.colarapp.com and colarmgmtprod.blob.core.windows.net. These are hosted on secure cloud servers in East Asia (Hong Kong), so ensure that region is not blocked. If you have issues joining a class in the Quiver app, also allow *.quivervision.com.
Does your school or institution have a centralised App Management System? If so, are you unable to make in-app purchases in Quiver?
If you'd like access to all premium content but are unable to make in-app purchases, subscribe via the Quiver Education Dashboard at dashboard.quivervision.com. The subscription includes full access to all augmented reality coloring pages and activity plans. Plans are available for 10, 30, 75, 150, and 500 seats.
